User Manual

The interaction between the Customer and the Contractor is performed through service control panel at the website https://domain.by.

Service control panel allows the Customer:

to order services without re-registration;
to manage a domain name;
to edit contact and legal details;
to withdraw funds from personal account to pay ordered services;
to use reporting documents (invoices, reports for provided services) for the bookkeeping.

Content:

Registration in service control panel

To register in service control panel you should click the link “Registration” at the web-site https://domain.by and fill in the registration form with full and reliable information.

Upon completion of the registration, you will be e-mailed notice of registration in service control panel with a login to access the control panel.

To enter in service control panel once again you should use login and password that were specified during the registration.

Password and login recovery for the control panel

To recover a login you should:

send a request from the domain’s contact e-mail to info@domain.by, specify your domain name or your personal account number.

To recover a password you should:

click the link «Forgot your password?» at the web-site https://domain.by;
enter login and email which you specified during the registration.

Link to recover password will be sent to your e-mail.

Providing access to the control panel for the domains registered before December 8, 2011

To get an access to the control panel for the domains registered before December 8, 2011 it is necessary to transfer the domain servicing to the Personal account.

You should:

register in the service control panel at the web-site https://domain.by (if you do not have the Personal account).
send a request to info@domain.by from the domain’s contact e-mail to transfer the domain servicing to the Personal account. You should specify the number of the Personal account and the domain names.

Payment

Payment service mechanism

To make a payment for the service you should:

refill personal account;
withdraw funds for the payment of the service from personal account.

To refill personal account you should:

log in service control panel at the web-site https://domain.by;
click the link “Increase balance”, choose the payment method, write out an invoice;
transfer funds to the account of the Contractor. You should specify the number of personal account and details of the Customer in the payment order.

ATTENTION! The Contractor reflects funds in personal account of the Customer after receiving the payment. The receipt of funds should be proven by documents delivered from our bank. Please keep in mind that international payments usually take more time than local ones.
Personal account number is provided to the Customer during the registration at the web-site https://domain.by.

To withdraw funds for the payment of the service from personal account you should:

log in service control panel at the web-site https://domain.by;
select the service that is required the payment and click the button “Pay”.

List of services that require payment appears in service control panel (link “Services”).

Payment methods

	Credit card Visa
	Credit card Mastercard
	E-money EasyPay
	E-money Webmoney
	Bank transfer You should specify personal account number in details of the payment. You are responsible for any additional wire transfer or bank fees.

Domain settings

In service control panel at the web-site https://domain.by you can:

delegate the domain name to DNS-servers (your own or provider`s ones);
create and edit domain zone;
set a redirect to another website (HTTP-redirect);
add Mail eXchangers (Gmail, Mail.ru, Yandex).

Delegation of the domain name to DNS-servers

To delegate the domain name to DNS-servers you should:

click the link “Add DNS servers” from the Settings section.

If names of DNS-servers are derived from the Customer’s domain name you should specify IP-address for each DNS-server.

To remove all current domain settings:

click the link “Remove all settings” from the Change settings section.

DNS editor

DNS editor enables the client to independently add and edit the following records: А type record МХ type record, CNAME type record, TXT type record, SRV type record and NS type record.

When you enter to the DNS editor for the first time a domain zone will be created and all current domain settings will be removed.

Resource record types:

An A or Address record links a domain to an IP address.

MX record (Mail Exchanger record) – it is a type of DNS resource record that defines a mail server to handle email for a particular domain name.

CNAME Record is a resource record to define that a domain name is an alias for another domain name.

A Service record (SRV record) is a specification of data in the Domain Name System defining the location, i.e. the hostname and port number, of servers for specified services. It is defined in RFC 2782.

A TXT record most commonly is used to verify whether an email is actually originating from a domain name, and whether or not to trust that mail. TXT records can have SPF records which is abbreviation for Sender Policy Framework record which is used by email service providers to verify that an email message is actually coming from the same domain as it claims.
TXT records are also used to have a DKIM (Domain Key Identified Mail) record. This record adds an encrypted key in outgoing mail which allows recipient mail servers to see the originating server and whether or not to trust the message.

A Name Server keeps record of your domain name’s DNS entries.

Redirection to another site (Redirect, HTTP-redirect)

To redirect the domain name to another site you should:

click the link “Set a redirect to another website” from the Settings section;
enter the full name of the resource, which should be used for redirection.

Mail eXchangers adding

To add Mail eXchangers you can:

click the link “Add Mail eXchangers”;
in DNS editor (if you have a domain zone).

Changing details of the Customer

To change the contact details you should:

log in service control panel at the web-site https://domain.by;
make necessary changes (the link “My details”).

To change the details that are not available for editing in service control panel, you should send a request and document that prove changes from contact e-mail.

The domain owner change (redelegation)

To change a domain Administrator you should:

new domain Administrator has to register in service control panel at the web-site https://domain.by;
it is necessary to provide the application for transfer rights for the domain name to another person.

The application for transfer rights for a domain name

The application should be signed by current domain Administrator and new domain Administrator. The document should be sent from contact e-mail of current domain Administrator to Contractor’s e-mail.

Transfer of the domain name

Transfer of the domain name from another Registrar

To perform this procedure you should:

Provide the application about transfer of the domain to the current Registrar of the domain name. Current Registrar specifies a form of the application.
Provide the application about admission the domain name to Registrar “Open Contact” Ltd. You should specify the domain name and personal account number in the application (personal account number is provided during registration in service control panel at the web-site https://domain.by).

The application for admission of the domain name to Registrar “Open Contact” Ltd

The document should be sent from contact e-mail of domain Administrator to Contractor’s e-mail.

Transfer of the domain name to another Registrar